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Service desk
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#	Item
411	Members Meeting And periodic Forum Assessments & Service Improvement Planning The First Steps to ITIL Add to Reading List Source URL: www.itsmf.co.il Language: English - Date: 2011-06-15 07:24:19 Technology IT service management Information Technology Infrastructure Library Service desk Change management Configuration Management Business continuity Incident management Business service management Information technology management Project management Information technology
412	Problem Management – Why and how? Author : George Ritchie, Serio Ltd email: george –dot- ritchie –at- seriosoft.com Copyright © Serio Ltd[removed]Developers of Serio Helpdesk and IT Service Management tools - ht Add to Reading List Source URL: www.seriosoft.com Language: English - Date: 2015-04-07 17:42:48 Incident management Problem management Technology Service desk Change management Root cause analysis Business Information technology management Management Information Technology Infrastructure Library
413	Introduction to ITIL Author : George Ritchie, Serio Ltd email: george –dot- ritchie –at- seriosoft.com Copyright © Serio Ltd[removed]Developers of Serio Helpdesk and IT Service Management tools - http://www.serios Add to Reading List Source URL: www.seriosoft.com Language: English - Date: 2015-04-13 22:08:30 Information Technology Infrastructure Library Change management Service desk Configuration management database Incident management Configuration Management IT service management Problem management Release management Information technology management Project management Information technology
414	DUTIES FOR MEMBERS ON ROSTERED VOLUNTEER SERVICE The role of members providing this service is to guide researchers in selecting suitable resources and in following a workable approach to their research process, not to d Add to Reading List Source URL: www.rootsweb.ancestry.com Language: English - Date: 2014-03-25 00:39:59 Library science Library reference desk Library
415	Service Desk Tool Creating a Service Request (incident or request) Create a request Incidents and requests are types of a Service Request and are created using the same form. To Add to Reading List Source URL: intranet.secure.griffith.edu.au Language: English - Date: 2015-02-04 17:36:01 Information Technology Infrastructure Library Method engineering Email Service desk Database index Form Internet Technology Information technology management Computing Standards
416	Introducing ITIL® Availability Management Author : George Ritchie, Serio Ltd email: george –dot- ritchie –at- seriosoft.com Copyright © Serio Ltd[removed]Developers of Serio Helpdesk and IT Service Management too Add to Reading List Source URL: www.seriosoft.com Language: English - Date: 2015-04-13 21:15:59 Technology Information Technology Infrastructure Library Service desk Incident management Service availability Change management Problem management IT service management Configuration management database Information technology management Project management Information technology
417	Service Desk Tool Scheduling reports Group managers and selected roles in the Service Desk tool can schedule specific reports for email delivery daily, weekly, monthly or at specified times to specified users or group m Add to Reading List Source URL: intranet.secure.griffith.edu.au Language: English - Date: 2015-02-04 17:44:59 Email Internet Computing
418	Service Desk Tool Maintaining groups Group managers within the Service Desk tool have additional access and responsibility to maintain their group/s. This includes maintaining the group managers list, membership list, g Add to Reading List Source URL: intranet.secure.griffith.edu.au Language: English - Date: 2015-02-04 17:41:10 Computer icon Opera Software Software Freedesktop.org X Window System
419	Service Desk Tool Using Lists A list page allows the navigation, modification and searching of the contents of a table. For example, the View All module within the Service Desk application displays a list of all active Add to Reading List Source URL: intranet.secure.griffith.edu.au Language: English - Date: 2015-02-08 21:12:37 Double-click Microsoft Excel Web search engine GUI widget HTML element Mouse Software Computing Information science
420	HealthLink Service Level Agreement This HealthLink Service Level Agreement defines and describes the standard services and support provided to all Customers using the HealthLink Services (“Services”). By using the Se Add to Reading List Source URL: www.healthlink.net Language: English - Date: 2014-05-27 01:59:34 Information technology Service-level agreement Downtime Incident management Information Technology Infrastructure Library Service Help desk Customer service Call centre Information technology management Marketing Business

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